Service Management

Todays’ businesses are demanding higher outcomes, faster operations, flexibility and cost optimization.This means organizations need to anticipate and develop infrastructure that will be agile enough to meet these demands and ensure seamless operations. Zuari T

ech has been assisting customers identify their exact operational needs based on their business requirements and has helped them leverage their strengths to align themselves to the ever changing technology landscape. We partner with our clients to design bespoke service models that enable them to streamline, transition, transform and stabilize the operations.

 

Our strengths:

 

  • Our methods are grounded in  good governance and  reliable frameworks like ITIL, Six Sigma, Lean Management .
  • We offer bespoke solution based services model designed for our customer as per their needs.
  • We believe in quality services and optimized costs to foster long term relationships.
  • We are committed to continuous improvement through new processes, technologies and methodologies.
  • We are dedicated to ensuring value -add to our customers by maintaining consistency in performance delivery.

What We Deliver

  • Operational Service Management
  • Incident Management
  • Pro & Re-Active Management
  • Service level Management
  • Capacity Management
  • Availability Management
  • Release & Deployment Management
  • Request Fulfillment
  • Enterprise Service Desk
  • Service integration and Management (SIAM)

What We Deliver

  • We are value driven and have embedded transparency and visibility into our service delivery.
  • Our Customer centric approach drives us to deliver efficiency in performance, risk diversity, value creation, and cost optimization. We see our customers as our partners and we take every effort to step into their shoes before designing any solution.
  • Our robust delivery structure and mature processes enable effective resource utilization, eliminate person dependency, allow proactive resource planning and build capabilities that improve delivery experience for our customers.
  • We have an innate ability to visualize opportunities that can automate existing systems and technically deliver them through process enhancements, new technologies or software.
  • We are lean, flexible and totally focused on delivering the best experience to our customers.